Objective

Create great user experiences in every medium

I believe that the customer experience goes far beyond interfaces and touch points to a company or organization’s every interaction, from marketing, to sales, to social media, to customer service, to the product itself, to support, and even to end-of-life. However, in order to provide these experiences, a business needs to understand and define the problems the product or service is intended to solve. I look forward to helping your teams identify these challenges using UX and Human-Centered Design methodologies and workshops.

 

Experience

USAA (Senior Designer)

September 2019 - Present

Provided UX and visual design strategy and guidance, executing on design projects for our business partners.

  • Updated visual design and information architecture for Investments Storefront

  • Helped run design research efforts

  • Assisted in Human-Centered Design workshops

  • Helped to create and customize a quality assurance process for our team

Carnegie Technologies, Inc. (Senior UX Product Designer)

August 2018 - July 2019

Provided UX product design and strategy guidance while working to establish improved internal processes.

  • Updated visual and interaction designs

  • Provided guidance on improvement of overall information architecture

  • Initiated UX design workshops into the process to increase collaboration through HCD methodologies

  • Introduced better agile development processes

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Spiceworks, Inc. (Interactive Art Director)

June 2017 - June 2018

Led visual and UX designs for interactive web-based vendor advertising projects in the Spiceworks community.

  • Led designs and created processes for a templated advertising program resulting in $230K revenue

  • Designed logic and user flows for product selectors, quizzes, and digital brochures to maximize user engagement

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Somnio Solutions, Inc. (Associate Creative Director of Platforms)

September 2010 - October 2015

Provided creative strategy focused on web application platform UX and visual design for Fortune 500 clients.

  • Helped design the creative production process

  • Led the design and implementation of several large web applications for Dell, Cisco, and Emerson

  • Designed several light marketing games for Dell and Emerson

  • Helped IBM create an innovative mobile/web-integrated social media experience for Oracle OpenWorld

Interests

  • Writing/Worldbuilding

  • Illustration

  • Model-building

  • Photography

  • Video/Board Games

  • Biking